Accessibility
House of Blues Anaheim strives to make our venue and live experiences inclusive and accessible to everyone. For additional questions, more information, or information not mentioned below, please contact us in advance of your visit. The Box Office will be open to guests one hour before show time and can be reached at (714) 778-2583. For communications outside of that time, please email us at BoxOfficeHOBAnaheim@livenation.com. Venue Address: 400 Disney Way #337, Anaheim, CA 92802.
Link to virtual tour HERE.
ARRIVAL & ACCESSIBLE ENTRANCES
There are accessible entrances and accessible parking at our location. If you require special assistance, or would like additional details on the entrance and parking locations, please email HOBAnaheimHelp@livenation.com or call us at (714) 778-2583 and leave a message. The box office email and voicemail are checked regularly.
ACCESSIBLE PARKING
House of Blues Anaheim does not own or operate any parking. Parking is operated by the mall and they may choose to charge for parking upon entry, in line, or upon exit of the parking garage. Please search “Garden Walk Flash Parking” on your favorite navigation app for directions to the parking garage. We are located on the North side of level P4. Accessible parking is available on every level and is marked.
Public Transit Stops: Please visit https://rideart.org/art/ to plan your trip to House of Blues Anaheim or download the Anaheim Transportation Network’s app, A-Way WeGo, on your mobile device and select ART – Anaheim Regional Transportation.
RESTROOMS
There are restrooms located throughout the venue. All of the restrooms at House of Blues Anaheim are accessible.
CONCESSIONS, FOOD AND DRINK
All bars in the Music Hall are accessible, and we have accessible seating available in our Restaurant and Bar. If you require special assistance, please contact the Venue at (714) 778-2583.
TICKETING
House of Blues Anaheim endeavors to make its venue and performances inclusive and accessible to everyone. In accordance with the Americans with Disabilities Act, House of Blues Anaheim provides reasonable accommodations for patrons with disabilities.
For General Admission Events: House of Blues Anaheim provides access to a limited number of reserved seats. Once you have purchased your ticket to the event, please email us as soon as possible at BoxOfficeHOBAnaheim@livenation.com to let us know if you will need space for a wheelchair, as well as provide the following information:
Purchaser Name:
Show Name/Date:
Order Number:
Number of seats requested:
Using a mobility device (yes/no):
Please note that reserved seats are held for 30 minutes after the venue doors open. After this time, any available seats are treated as first come first serve to waiting guests needing accessibility.
For Seated Events: Tickets can be purchased online at https://anaheim.houseofblues.com. Seats for our seated events are accessible to the majority of ambulatory patrons requiring special access. If you require wheelchair access, access with another mobility device, or a lower chair, please select seats in “GOLD” sections or “RESV” sections.
If you have additional questions, please contact us at your earliest opportunity at BoxOfficeHOBAnaheim@livenation.com. Please be ready with the date and name of the event you are attending.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
House of Blues Anaheim takes pride in offering a variety of choices for guests with special dietary needs. We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. We will do our best to accommodate your dietary needs with food from our kitchen.
SERVICE ANIMALS
If you will accompanied by a service animal while attending a performance, please contact the Box Office at BoxOfficeHOBAnaheim@livenation.com after you have purchased your tickets so we can accommodate you and others in an appropriate location.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs that are trained to do work to perform tasks related to people with disabilities. The work or task the dog is trained to do must directly relate to the handler’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained.
Any other item presented as a service or comfort item will be not allowed into the venue. The ADA requires the service animal to be under the control of the handler. This can be using a harness, leash, or other tether. The animal must be housebroken. Live Nation and its operating partners are not required to provide for the care or supervision of a service animal, including cleaning up after it. Live Nation and our operating partners have the right to deny access to a dog that disrupts our
operations. We will exclude a service animal when its behavior poses a direct threat to the health or safety of others.
EFFECTIVE COMMUNICATION ACCOMMODATIONS
If you need a sign language interpreter or other communication accommodations for an event, please email your request to BoxOfficeHOBAnaheim@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event.
On the day of the show, please check in with the Box Office. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) are available for loan at the Box Office. Headsets and receivers are provided at no cost. Personal headphones can be used with a 1/8th inch connector. A photo ID is required.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs and other mobility devices. If you need access to your device during the show, please contact a member of the security team. We do not have a place to charge mobility devices in the venue.